Responsibilities
- Provide Tier 2 support via phone and email for technical issues raised by the Service Desk.
- Take full ownership of customer cases, ensuring expectations are managed and updates are delivered regularly.
- Troubleshoot issues using technical support tools and replicate customer system configurations.
- Collaborate with internal departments and communicate clearly with customers in English.
- Maintain accurate ticket management and contribute to a high-quality support experience.
Required
- Excellent verbal and written English communication skills.
- Experience in a customer-facing or support environment.
- Bachelor’s or Master’s degree (or equivalent).
- Strong analytical skills and attention to detail.
Nice to Have
- Experience with AI, IT or telecommunications.
