Responsibilities

  • Provide hands‑on IT support for Windows and macOS endpoints, including laptops, desktops, mobile devices, and collaboration tools.

  • Support enterprise Apple MacBook environments (JAMF) and Microsoft‑based systems.

  • Diagnose, resolve, and document technical issues efficiently and professionally.

  • Deliver a high standard of customer service with clear communication and empathy.

  • Educate users on technologies, tools, and internal IT standards.

  • Perform moves, adds, and changes (MAC) for users and equipment.

  • Track incidents, requests, and problems using Jira Service Management.

  • Produce documentation, knowledge articles, and basic root‑cause analysis.

  • Perform regular system checks and contribute to operational stability.

  • Support small to mid‑scale IT initiatives and continuous service improvements.

Requirements

  • 4+ years of experience in IT operations, desktop support, or technical support.

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

  • Strong hands‑on experience with Windows and macOS environments.

  • Experience supporting users in a fast‑paced, professional or financial environment.

  • Familiarity with enterprise tools, collaboration platforms, and endpoint management.

  • Scripting or automation experience (e.g. PowerShell) is a plus.

  • Strong troubleshooting, communication, and customer‑service skills.

  • Ability to prioritize issues based on business impact and work independently.

Aplikuj