Responsibilities:

• Assuringthe quality and user friendliness of our ​
• Handlingthe incoming support in order to help out the customer​
• Analyzingthe incoming support and defining actions in order to reduce the number of tickets​
• Settingup a test plan, writing and execution test scenario’s which cover the user stories in order to achieve this ​
• Definingthe risk of the user stories as specialist of the software you will be responsible for and taking the right steps in order to reduce this ​
• Possiblytaking steps in test automation, at least for regression ​
• Bugmanagement: defining together with the Product owner impact of bugs on users and supporting the product owner in bug prioritization.​

Skills:​

• Good understanding of relevant areas/products/user stories​
• Being able to put yourself in the place of the user and having the user as your main focus​
• 3rd-Level-support, Troubleshooting and error correction​
• Knowledge of and experience in Test Methodology, bug management​
• TFS/Azure Devopsfor testing​
• Nice to have:knowledge of Test Automation tools​